Curriculum Vitae

Experience

Chief Corporate Social Responsibility Officer, FCP Euro

January 2021 – Current

  • Responsible for leading the development of the vision, mission, planning and execution of FCP Euro’s CSR initiatives through governance, people, market community and the environment.
  • Visit cares.fcpeuro.com for more information

Manager of Global Corporate Social Responsibility, Raytheon Technologies, Pratt & Whitney

January 2019 – December 2020

  • Successfully synchronized Raytheon CSR program integration following April 2020 merger.
  • Launched CSR and COVID-19 Relief effort programs to align Pratt & Whitney supported nonprofit organizations with communities in need.
  • Foster CSR strategy alignment among all Pratt & Whitney global business units/functional groups and maintained annual charitable spend to not exceed $10.5 million.
  • Designed and developed two Pratt & Whitney signature STEM programs.
  • Amassed the number of global charitable line items by 15% while not decreasing annual charitable commitment of $10.5 million spend.
  • Own policy, compliance, and accountability for Pratt & Whitney corporate social responsibility efforts; act as primary liaison with the company and Pratt & Whitney Legal, Ethics & Compliance, Public Affairs, and Government Relations on all relevant matters.
  • Financial management of central contributions budget, tracking, and reporting of global contributions.
 

Director of Community Engagement, Hartford’s Camp Courant

November 2015 – January 2019

  • Created and implemented a marketing and communications plan that was directly in line with Camp Courant’s strategic initiatives.
  • Coordinated and sustained all aspects of internal and external communications.
  • Managed and implemented all special events and delegated event responsibilities based on specific needs.
  • Cultivated existing relationships with corporate, foundation and government supporters to secure and expand recurring revenue streams and create meaningful, hands-on volunteer opportunities for Camp supporters.
 

Associate Manager, Sales, Service, Visual & Operations, Williams Sonoma, Inc.

August 2014 – November 2015

  • Design, develop and maintain marketing plan and customer retention utilizing social media, purchasing trends and designer re-connection.
  • Execute both exciting and informative monthly customer and community events focused on product launches, new customer retention, and designer education.
  • Cultivate existing customer relationships and boost new customer spend to result in 20% increase in overall spend for 2015 earning district top 3 position.
  • Retain rigid business acumen and P&L which resulted in national recognition in net contribution for 2013-2014.
  • Participate and present in local media shows such as CT Style and CPTV.
  • Streamline operational processes and policies to support customer-first environment.
  • Create, lead and implement effective cross-training of sales and stock associates to increase associate expertise and inspire seamless customer experience across store functional areas.
 

Associate Manager, Sales and Service and acting General Manager, Williams Sonoma, Inc.

October 2013 – July 2014

  • Developed relationships with local realtors, designers and contractors to build mutual profitability, customer outreach and trade business leading to $300,000 store increase within 3 months.
  • Pioneered new methods and raised all metrics of customer retention utilizing Pottery Barn Credit Cards, Clienteling, Gift Registrants and Designer Trade.
  • Cultivated responsibilities of assistant managers to support visual and operational needs of the business while driving productivity of associates and designers.
  • Trained and certified Design Studio specialists and gift registry specialists to further build customer retention, overall spend and elated customer experience.
  • Effectively lead the store as both Associate Manager and acting General Manager for 9 months.
 

Division Manager, Nordstrom

September 2009 – October 2013

  • Re-aligned divisions including product and salespeople to improve customer experience and brand exposure.
  • Recruited, trained and promoted 15 salespeople to store, regional and corporate top-seller status and 3 assistant managers to division managers.
  • Cultivated and lead Product Certification Training to provide salespeople with in-depth knowledge on finding the perfect collections for each client’s needs.
  • Collaborated with Regional Merchandiser, vendors and store manager to host several brand-driven in store events resulting in $300,000-$500,000 increased year end volume year after year.
  • Ensured accurate inventory management levels of all products and minimized department losses.
  • Successfully mentored and developed 3 Interns under the Nordstrom Fashion Internship Program who were successfully promoted to full-time positions
  • Selected as regional instructor for the Nordstrom “Selling is Service” program.
 

Freelance Marketing Consultant (multiple clients)

June 2007-August 2009

  • Set parameters of the project and facilitate onsite discussion with staff to gain a better understanding of the organizational marketing, communication, and community outreach capability and needs.
  • Facilitate a large group discussion with staff and members of the community to better understand the opportunities and pulse of the community with respect to awareness/interest in organization or company.
  • Develop a marketing strategy and implementation model to be tested in the community with printed materials and social media campaigns and outreach.
  • Facilitate focus groups to test the marketing strategy and community outreach model.
  • Develop a written plan for implementation of the marketing plan and community outreach strategy with time spent training and educating staff in the successful implementation of the plans.
 

Advertising Representative & Graphic Designer, The Hartford Advocate

January 2007 – June 2007

  • Managed a portfolio of high level accounts which generated $50,000 in revenue per quarter.
  • Grew customer base 15% in first 3 months.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Designed, edited and proofed all clients advertising materials.
 

Regional Shift Supervisor, Starbucks Coffee Company

September 1999 – December 2006

  • Trained and developed recently hired baristas and shift supervisors for 8 Connecticut and 2 New York locations.
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues.
  • Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
  • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

 

Education

  • Master’s in Public Administration (MPA), University of Connecticut
  • Graduate Certificate Nonprofit Management, University of Connecticut
  •  and Common Purpose Global Citizenship micro-credential certificate
  • BA in International Communication and Fine Arts, Central Connecticut State University
  • Media Policies Program at Queen Margaret University in Edinburgh, UK
Related Community Work, Awards and Credentials
  • Awarded as one of the ‘Top 100 Leaders’ at the 2021 International Transportation and Automotive Summit (ITAS)
  • Member of the Auto Care Association (ACA) Government Affairs Committee
  • Winner of three Pratt & Whitney “Go Beyond” Awards in 2019 & 2020
  • 2017 Hartford Business Journal “40 under Forty” honoree
  • 2018 Hartford Business Journal “Best of Business” award winner for Best Nonprofit Fundraiser
  • Instructor, Competitor and 5th degree Black Belt in Tang Soo Do Karate
  • Advisory Committee member for the Connecticut Technical Education and Career System (CTECS)
  • Prior British Council Student Ambassador to the United States
  • Versed in Italian, French and Spanish